Terms and Conditions

Returns and Refunds (Your right to cancel)

Under the Distance Selling Regulations the customer is given the right to return unwanted goods. This "cooling-off" period gives you 7 working days in which to cancel your order without giving a reason. The period starts the day after the day that goods are received. During this time you are only required to cancel the order and are not obliged to return the goods within the 7 working days.

If you wish to cancel an order within the 7 day cooling-off period, you may do so providing the goods are in a re-saleable condition. This means unused and complete with original parts and packing. To exercise this right please contact us by any of the methods displayed on this website. We will need confirmation in writing, as well as your name, address and invoice or order number.

Please ensure when returning goods that you use a reputable delivery service that can provide evidence that they have delivered the goods back to us. We can arrange a reasonably priced courier collection service for larger items, please contact us for details. Please ensure that items for return are packed with sufficient care to ensure damage does not occur in transit. We will not accept responsibility for damage to returned items caused by insufficient packaging. In most cases, sufficient packaging means inside a strong cardboard box with adequate internal cushioning around the product. If you would like any advice on this please contact us.
 
When exercising the right to cancel, goods are to be returned at the customer's cost. However, refunds are not dependent on the goods being returned. If goods are not returned to us after a customer has exercised the right to cancel, we require that they are made available for collection. The direct cost of collection will be deducted from the refund. We will refund the full amount of the goods (excluding delivery/collection costs and a 5% restocking fee) within 30 days of your cancellation.

If you are ordering from outside the EU, the Distance Selling Regulations do not apply and you will not be entitled to a full refund if you wish to cancel. If you wish to cancel an order from outside the EU please contact us.

Faulty Goods and Warranty Issues

This section is in addition to Vita-Mix warranty and details the process by which some products can be returned to Juiceland under warranty for repair or replacement.

Please notify us within 7 days of delivery if you believe you have received faulty goods. Faults occurring after the 7-day period are still covered by the Sales of Good Act (1979) and also by the individual manufacturer's warranties that come with our products.

Please call in advance before returning faulty items as it may be that we can rectify problems without the item being returned. If this is not possible, we will pay for faulty goods (UK only) to be returned to Vita-Mix in the UK and forwarded to you after replacement/repair, for a period of up to 30 days after you receive them. Outside the United Kingdom, shipping must be paid by the customer. If goods returned during this period are found to be without faults, or if a fault is caused by damage or misuse, you will be responsible for paying our collection and subsequent delivery costs before they can be returned to you. If the fault is the result of damage or misuse, you will also be responsible for the cost of any repair or replacement that you request. Misuse includes failing to take reasonable care of the product.

After 30 days has elapsed from receipt of an order, the customer is responsible for the cost of returning faulty goods. If a fault is found to have occurred due to accidental damage, misuse or expected wear and tear you will be informed of the cost of repair/replacement and return delivery. When payment is received, the goods will be returned to you. If the product has a manufacturing defect that is covered by guarantee we will assist in organising warranty support. Please note that with Vita-Mix products, Juiceland does not deal directly with warranties/repairs and will pass your details to, or ask you to contact Vita-Mix. Repairs and replacements will be subject to that company's Terms and Conditions in such cases. However, the first point of contact should any problem arise is with us. We can handle warranty support for some products at our premises.

Juiceland cannot be held responsible for the manufacturer’s warranties of a product if the manufacturer of that product ceases trading, goes into liquidation or is declared bankrupt, or we should cease supplying the product.

Shipping

Our cut off time for orders is 12 noon, we usually despatch all orders on an overnight courier service. This means you should receive your order (if on the UK mainland) by Next Day Delivery (this is not a guaranteed next day service) or within 2/3 days for UK Offshore and remote addresses. However, as a safety margin we do ask customers to allow up to 5 days for delivery. An email will be sent to you the day the order is despatched.

It is important to try and ensure someone will be present at the delivery address to receive the order, as packages will not be left without a signature on behalf of the recipient without written consent. It may often be convenient to specify a work or business address for delivery. If no one is present at the time of attempted delivery the courier will leave a contact card. Please read this card for instructions on what the courier is going to do next, they will either redeliver the following working day or request that you contact them to arrange a suitable time. Your order will only be held for 5 days at the couriers local depot, the package will be returned to us if no instruction is received from yourself or if it is not collected within this time frame. Please be aware that items returned as undelivered, will result in extra charges.
If you wish to redirect the package to an alternative address, this will also result in extra charges. Please be aware that these charges are the responsibility of the customer, if you would like to make a change to the delivery address after the item has been despatched, please contact us.

If the goods are not delivered within the timescale set out above, and no card has been left by the courier, please contact us by telephone or email. Please note: We cannot be held liable for any loss caused by late delivery on the part of the couriers.
Mistakes in bills, receipts or payments

An e-mail notification breaking down the cost of your order will be sent when you make payment. If you believe there to be any mistakes please notify us immediately and we will correct this within 30 days.

Making a complaint

We welcome any form of feedback to help us to improve the service we offer. If you have a complaint regarding any aspect of Juiceland, please contact us. We endeavour to respond to all complaints within 5 working days. We will keep you informed as we handle your complaint and will, in most cases, be able to resolve this within 30 days.

Links to other websites and services

This website may contain links to other websites which are not under the control of, nor maintained by Juiceland. These links are provided for your convenience only and we cannot be held responsible for the content of those sites.

Force Majeure

Juiceland shall have no liability for any failure to deliver goods, any delay in delivery or for any damage or defect to goods caused by any of the following events or circumstances beyond its reasonable control: Acts of God, flood, riots, fire, drought, war or legislation.

Accuracy of Information

This website may include unintentional inaccuracies or typographical errors, for which we apologise. Juiceland reserve the right to make changes in the products, prices and content described in this website at any time and without notice.

Limitation of Liability

Juiceland shall not be responsible for any detrimental reliance you place on this website or its contents. We endeavour to make our website uninterrupted and error free, but are reliant on our web server. Therefore, the online shopping service is provided on an "as is" and "as available" basis.

Manufacturers or other manuals provided with our products should be read and followed carefully at all times. Any other information or advice given on this site (particularly with regard to nutrition, nutritional supplements and the use of fresh juices as a means to overcome illness) is meant for guidance purposes only and purchasers must be responsible for determining whether such information or advice applies to their particular circumstances. The information and advice contained in this website should not be relied upon as statements or representations of facts. No warranty is given as to the accuracy of any information given.

Governing Law

This agreement between Juiceland and you shall be governed by and interpreted in accordance with UK law, and UK courts shall have jurisdiction to resolve any disputes.

©Copyright 2004-07 Juiceland

All rights, including copyright, trade marks, names and logos, used in relation to this website are owned by or controlled for these purposes by us. Nothing in this Agreement confers on you any licence or right under any of our trade marks, names or logos or those of any third party.

We reserve the right to issue legal proceedings against any companies or persons who copy any text, photographs, images, graphics, logos, button icons, trademarks or any part of this web site. The content of this website is and remains the intellectual property of Juiceland.